Should we feel that your cat is unwell at any time during their stay, our own affiliated veterinarian will be contacted. If treatment is deemed necessary we will endeavour to contact your regular veterinarian. A fee will be charged for this service (our veterinarians fees and any travel expenses involved) payable on checkout.

Some cat(s) are at a higher risk of losing weight, being off their food for a short time, experiencing anxiety and diarrhoea. Such cat(s), including aged and ‘stressy’ cat(s) may have a decline in health or health issues which may become more pronounced or reoccur due to the stress of being away from home and their owners. In some instances, medications such as laxatives may be administered to assist your cat(s) comfort during their holiday with us. Divine Creatures endeavour to offer the very best of care when we accept your pet for boarding. Your assistance in supplying appropriate information and informing us of any pre-existing conditions will help us to ensure that we provide the best possible care for your cat(s).

If we deem it necessary for the boarding cat(s) to have veterinary attention, every effort will be made to contact and advise you accordingly. If we are unable to contact you, we will seek veterinary attention as we see fit. In any event, the owner will be liable for all expenses incurred. In the unlikely event that the boarding cat(s) becomes sick, I consent Divine Creatures or agent to transport my cat(s) to the Small Animal Specialist Centre which is staffed 24 hours for emergency treatment.

Staff from Luxury Cat Lodge are happy to administer any medications that your cat may require, this includes administering tablets, injections or creams. All supplied medication must be prescribed by a licensed veterinarian and clearly labelled as such. There is an additional fee per dose and per medication, depending on the amount and difficulty of medicating. To care for your cat, additional information pertaining to the illness and medication may be requested and must be supplied. A daily record will be kept by our qualified staff.

Jules is able to accept stable diabetic cats in her  “Exclusive Suites”. A stable diabetic cat has been diagnosed more than 6 months ago and/or has not had the insulin changed or altered for more than 6 months.

In order to provide premium care, all diabetics (and high care cats) are boarded in beautifully designed rooms at the owner of Luxury Cat Lodge personal home. Your cat will receive care directly from Jules dos Santos (Qualified Emergency and ICU Veterinary Nurse, Former Boarding Director for the Pet Industry Association Australia, Cat Psychologist [Dip] and cat welfare advisor to government bodies).

Located on the Central Coast near Green Point, this is luxury and exclusivity at its finest! Give your cat the ultimate holiday in one of these exclusive rooms with garden window views and wall-mounted scratching posts.

This exclusive service is $120 per night which includes twice daily insulin injections, urine or blood glucose monitoring, and diet control.

Please view images of the Exclusive Suites here: https://divinecreatures.com.au/rooms/exclusive-suite/ As your cat is in our high care category requiring this attention, we only apply a 2x night minimum stay, not 14 nights.

We feed our resort guests the highest quality premium food of Royal Canin Sensible Dry. Any other diet other than the one supplied by Luxury Cat Lodge or if your cat(s) has special dietary needs, eg. diabetic, urinary tract problems, dietary sensitivity/allergies, must be supplied or purchased. Sufficient food must be supplied by you or purchased to feed your cat(s) for the entire duration of the booked holiday. Any additional bags required to be opened will be charged to your account.

To cover administration fees and to ensure that other guests wishing to book into Luxury Cat Lodges are not disadvantaged a non-refundable/non-transferable booking fee of 10% of the booking is required to secure the booking.

During the Christmas period a minimum booking of 10 days will apply, 6 days minimum over Easter and a non-refundable/non-transferable 50% deposit is required for all bookings during peak periods (Christmas and Easter). This deposit will be deducted from your total account which is payable at admission.

We have a minimum 2 night fee all year round however your cat is not required to stay the full two nights.

General Cancellation Policy is as follows:

The full amount of the inclusive dates as per your confirmation email is due if you cancel 72 hours prior to your check in date.

• The full amount of your invoice is due on the day of cancellation.
• The booking fee is forfeited if cancellation is more than 72 hours prior to your check in date.
• The only exception is if your cat is seriously ill requiring veterinary hospitalisation and evidence of your cat’s hospitalisation can be provided. Your cat must be in hospital in the week before the booking or over the booked holiday to qualify for this exemption, as we have qualified veterinary nurses on duty every day. Luxury Cat Lodge is owned by a qualified ICU and emergency veterinary nurse and co-owned by an off-site veterinarian, thus we are able to manage medical cases unless your cat requires direct veterinary care (not nursing care). In this event and at managerial discretion, you will be exempt from this new cancellation policy, however the booking fee will remain non-transferable and non-refundable.
• If the cancellation is due to a government ordered lockdown or border closure for your destination, we can hold the deposit as credit for your cat’s next holiday
• If you have contracted COVID and are ordered to isolate, we can hold the deposit for as credit for your cat’s next holiday
• If the cancellation is related to a medical reason/extenuating circumstance we review case by case, if you can send supporting documentation of the medical reason
• If the cancellation is not related to an extenuating circumstance and simply for change of mind, you will lose your deposit paid (10%)

Christmas Cancellation Policy is as follows:.

• 10 night minimum booking charge is required. Your cat is not required to stay the full 10 nights however you will be charged the 10 nights
• 50% amount of the inclusive dates as per your confirmation email is due by 1st October each year.
• 25% is refunded if booking is cancelled before 1st November.
• All deposits and booking fees are non-transferable and non-refundable after 2nd November.
• The general cancellation policy applies for all bookings that are cancelled within 72 hours of boarding date.

At Luxury Cat Lodge we are committed to providing the highest level of care for your beloved cat(s). We aim to provide your cat with an environment that is comfortable, stress free and healthy and we take great precautions in reducing the risk of any type of infectious disease.

Over the last few years it has become increasingly more popular to feed raw meat-based diets to pets but unfortunately this type of diet comes with risks that we can’t accept at Luxury Cat Lodge. A variety of potential pathogens including E. Coli, Clostridium spp, Campylobacter and Salmonella may be present in raw meat, including meat that is intended for human consumption. As freezing and freeze-drying do not destroy all pathogens, both home-prepared and commercial raw meat-based diets are at risk of being contaminated.

Pets or animals that consume contaminated meat may become ill, but even if they do not become overtly unwell or appear healthy, that is not to say they don’t pose a risk to others. Studies have shown that the bacteria can shed from infected animals into the environment for many days, sometimes even weeks.

For our cattery this poses a health risk for our other boarders and our staff. As we cannot accept this risk, we have implemented a “No Raw Food” Policy.

Please be advised that we cannot make any exceptions. This policy has been made to protect the valued health and safety of all boarders and our staff. It is not intended to instruct on what you feed your pet at home, nor is it intended to challenge the perceived benefits of a raw meat diet.

We would greatly appreciate if you could please inform us if your cat has been fed raw meat at home before presenting to the cattery in order for us to take the necessary precautions (eg. handling with gloves and protective clothing). These boarders are unfortunately not allowed in our exercise area.

We thank you for your understanding.